Returns & Exchanges

At TheraPetMD, we want you and your pet to love every piece of our fashion collection. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Ensure items are unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking number until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing