Frequently Asked Questions
Everything you need to know about our therapeutic apparel and services.
What is the standard shipping time for TheraPetMD orders?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I ensure I choose the correct size for my pet's apparel?
We provide a comprehensive size guide on each product page. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure a perfect therapeutic fit.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with tags attached. If the fit isn't right, you can exchange it for a different size at no additional shipping cost.
Are your fabrics safe for pets with sensitive skin?
Yes, all TheraPetMD garments are crafted from hypoallergenic, breathable, and medical-grade fabrics designed specifically to prevent irritation and provide comfort for pets with skin sensitivities.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.